Professional Customer Communication
Every Time
Instant Responses. Consistent Follow-ups. Full Visibility.
AI-Powered Front-Desk Solutions For
Pet Grooming and Boarding
The Problem
Pet Grooming and Boarding businesses commonly have challenges with
Constant Interruptions | Draining Staff Time and Focus
Missed Calls/Messages | Losing Bookings to Competitors
Manual/Generic Follow-ups | Costing Hours, No-Shows, Repeat Visits
Inconsistent Communication | Risking Friction, Complaints, Bad Reviews
Who We Serve
We serve Pet Grooming and Boarding businesses that treat customer communication as part of the craft. The owners we work with want a business that feels professional at every touchpoint:
Customer calls and messages answered immediately
Expectations confirmed before each appointment, with follow-ups handled professionally every time
A reputation and review presence that matches the quality happening inside the facility
The Solution
We build AI-powered customer communication systems that:
Answers Customer Calls & Messages 24/7
Responds instantly, handles routine questions, captures key details, and loops in your team only when needed.
Books Appointments Immediately
Confirms the request, checks availability, and converts interested customers into bookings at first interaction.
Standardizes Pre-Visit & Post-Visit Communication
Sends confirmations, reminders, and pre-visit expectation checks — then follows up after service to drive repeat visits.
Strengthens Your Reputation
Requests customer feedback at the right moments and sends a simple, compliant review invite — so you earn more authentic positive reviews over time.
Adds Certainty & Visibility
Provides dashboards to see every conversation, captured lead, booked appointment, all customer feedback — plus every pending follow-up, so nothing slips through the cracks.
Outdated Systems Costing you Time and Customers?
Are you stuck with manual work that:
Misses calls and loses potential customers?
Wastes staff time handling repetitive tasks?
Leaves you unsure whether follow-ups are happening consistently?
Or are you using traditional IVR/CRM systems that:
Creates a robotic and impersonal first-impression?
Frustrates customers with rigid, pre-defined templates?
Fail to automate simple tasks like handling appointments?
At Soraian AI, we empower you to handle every customer inquiry with professionalism and care, while allowing your team to focus on what they do best
Our Commitment
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AI-Powered Communication
Turn missed calls and time constraints into opportunities. Engage customers with intelligent, context-aware, and natural sounding AI solutions. Seamlessly convert inquiries into qualified leads, sign-ups, and appointments powered by automation.
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Quality Guarantee
Comprehensive testing, quality assurance, satisfaction guarantee. We ensure your solution meets the highest quality standards through thorough testing, getting you involved in quality assurance, and a full refund offered if you’re not satisfied.
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Seamless Setup, Tailored for You
Minimal effort, lasting results. With just a couple of discussions about your existing processes and easy forms to fill out, we design AI solutions to fit your practice perfectly. We minimize effort for you from day one, awhile maximizing your time saved permanently.
Meet Your AI Solutions Architect
Leverage a Decade of Technology Consulting Expertise
Bill Nguyen is a University of California, Irvine B.S. Computer Science graduate, has decade of expertise as an IT & cybersecurity consultant, and experience as a manager of a cybersecurity consulting practice —
Bill Nguyen has helped 100+ organizations streamline their systems, improve operational efficiency, and ensuring systems are highly reliable.
Bill founded Soraian LLC in 2024 and now leverages AI with modern automation solutions to solve operational challenges specific to community-based service businesses, optimizing customer communication and enabling workflow automation to alleviate administrative overhead.
Don’t Let Old Systems Hold You Back
Step 1: Consultative Call
We’ll discuss your specific scenario, clarify exactly how our solutions our built and what this build would look for your business, understand your current technology, and determine the best service model for your needs.
Step 2: Planning and Design
Through 1-3 short interviews and a questionnaire, we’ll analyze your workflows and current tools, to design a customized plan for your AI solution implementation. You’ll receive a detailed report with the recommended implementation plan before proceeding.
Step 3: Build and Implement
We’ll build your AI solution and run thorough tests to ensure everything works perfectly. You will be involved in the quality assurance process and get to test the system for yourself before it goes live.
Our Message
At Soraian AI, we work with grooming and boarding operators who treat customer communication as part of the craft. You’re the kind of owner who wants a business that feels professional at every touchpoint: fast responses, clear expectations before the visit, consistent follow-ups after the visit, and a reputation that actually reflects the quality happening behind the scenes.
The reality is that this industry punishes inconsistency. When calls go unanswered, when messages sit too long, when policies and expectations aren’t clearly confirmed, customers don’t just feel “slightly annoyed”—they book somewhere else, show up misaligned, complain, or leave reviews that don’t match your real standards. Rising labor costs make it worse, because every minute spent answering routine questions is a minute not spent delivering great pet care.
We built our approach from a simple truth: your team should not be trapped doing repetitive front-desk work all day. Our background is nearly a decade in technology consulting and security, helping 100+ organizations streamline operations without breaking reliability. That same mindset—systems, process, and observability—applies here. Communication should run like a playbook, not a guess.
We also don’t sell fantasies. AI is powerful, but it has boundaries. Done correctly, it handles the routine, the high-frequency, and the time-sensitive interactions with consistency, and it hands off to your team when nuance, empathy, edge cases, or exceptions require a human. The goal isn’t to “replace staff.” The goal is to protect staff attention for the conversations that actually matter, while ensuring customers get fast, clear, and consistent service every time.
That’s why we build AI communication systems tailored to how your business really runs—calls, texts, scheduling, confirmations, expectation checks, post-visit feedback, and reputation building on Google Maps—without gimmicks or risky tactics. We start with a consultative call to understand your exact workflow and show you what’s happening under the hood, then we design around your policies and tools, then we build and test until it’s dependable before it goes live.
Here is our approach:
Consultative Call – We’ll discuss your specific scenario, show you under the hood, and confirm what you need.
Planning & Design – We analyze your workflows and tools to create a custom plan tailored to your business.
Build & Implement – We build and test your AI receptionist, ensuring it runs perfectly before it goes live.
If you want a communication standard you can trust—where nothing slips, customers feel taken care of, and your team stays focused—call Sora to get your questions answered and coordinate scheduling the consult.
